Privacy Policy
1. Who we are
Punjabi Skill Hub ("we", "us") is based in British Columbia, Canada. This policy explains what personal information we collect through punjabiskillhub.com, our member area, our Telegram channels and our messaging, and how we use it.
Questions about this policy or your information can be sent to support@punjabiskillhub.com.
2. Information we collect
We collect only what we need to sell and deliver our services:
- Contact details: your name, email address and, if you give it to us, your WhatsApp phone number.
- Purchase details: what you bought, when, the price paid, your billing country and the dates your access starts and ends.
- Telegram details: your Telegram user ID and username when you activate your membership through our bot, so we can give and remove channel access.
- Messages you send us by email, WhatsApp or Telegram.
- Class details: your name and email when you register for a live online class.
- Technical information: your device, browser, pages viewed and similar data collected through cookies when you use our website and member area.
We do not see or store your full card number. Card payments are handled by our payment processor.
3. How we use your information
We use your information to:
- Process your purchase and give you access to the courses, community, live classes and Telegram channels you bought.
- Remove access when your membership ends or a payment is refunded or disputed.
- Send you service messages, such as purchase confirmations, Telegram activation links and reminders before your access ends.
- Answer your questions and provide support.
- Send you news, offers and live class reminders by email and WhatsApp if you agree to receive them. You can stop these at any time by using the unsubscribe link in any email or by telling us on WhatsApp.
- Keep business, tax and accounting records, and prevent fraud and misuse.
- Improve our website, courses and services.
We do not sell or rent your personal information.
4. Service providers we use
We share information with trusted service providers only as needed to run our services. They include:
- A website and checkout platform that hosts our website and member area and processes payments.
- Payment processors, including a previous payment provider that handled purchases made before September 2026.
- Telegram, for our signal channels, community and membership bot.
- WhatsApp and a customer messaging service, for messaging with customers.
- An email provider, for our email.
- Database and automation tools that store our membership records and connect our checkout, emails and Telegram bot.
- A video meeting provider, for our live classes.
- Video platforms whose videos are embedded on our website, which may set their own cookies when you play them.
Each provider may use your information only to provide its service to us. These providers may store and process information outside Canada, including in the United States. When that happens your information is subject to the laws of that country.
5. Cookies
Our website and member area use cookies that are needed to sign in, keep your session secure and complete a purchase. Our website platform may also use cookies to measure how pages are used. Embedded videos may set cookies from their own providers. You can block or delete cookies in your browser settings, but parts of the site, such as signing in and checkout, may then stop working.
6. How long we keep your information
We keep your information while your account or membership is active and afterwards for as long as needed to answer questions, handle refunds or disputes, and meet legal, tax and accounting requirements. Records needed for tax purposes are normally kept for at least six years. When we no longer need information, we delete it or make it anonymous.
7. Your choices and rights
Subject to applicable law, you can:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong.
- Ask us to delete your information, unless we must keep it for legal, tax or dispute reasons.
- Withdraw your consent to marketing messages at any time.
To make a request, email support@punjabiskillhub.com from the email address you used to buy. We may ask you to confirm your identity before acting on a request.
8. Security
We use reputable providers and limit access to your information to people who need it to run our services. No method of storing or sending information online is completely secure, so we cannot guarantee absolute security.
9. Age
Our services are for people who are at least 18 years old, or the age of majority where they live. We do not knowingly collect information from anyone younger.
10. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed. If we make important changes, we will let members know by email.
11. Contact and complaints
If you have questions or concerns, email support@punjabiskillhub.com and we will do our best to resolve them. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.